To this end, precise definition of indicators requires a wide consensus among all players within the IT purview (production, operations, customer support, etc.) as well as among the users (sales, marketing, etc.).
The consulting team at ip-label has expertise not only in the technical solutions required for collecting such data, but also ensures through preliminary meetings that the main issues and objections are taken into account. It then works on formulating specifications and setting up a proof of concept.
Which customers have already decided to set up executive dashboards?
For the FNAC, which conducts business on a Europe-wide scale with regional locations in Italy, Spain and elsewhere, we set up a dashboard at the end of 2011 for communicating on a weekly basis with “Country” users about the operation of web applications. This solution is also based on our “Executive Report” product.
It is worth noting that the inclusion of process metrics (incident management, etc.) is also provided for automatically via web services.
For another customer, which provides automotive services throughout Europe via its network of service stations, we set up a custom “Executive Report” reporting solution in 2011 to communicate with “Country” users about the operation of critical sales and e-mail applications.